Damage insurance with no surprises

There is an excess of $500 for accidental damage to the scooter that the rider is liable for. Accidental damage above that level is covered by our insurance and is included in the tour price. Many guests will be covered for the excess by their travel insurance / credit card.

Support while on the trail

We are available by phone and can meet you within 20 minutes or so at any point on the trail (scooters have GPS tracking). We do not charge for any support and will happily pick you up at any point and return you by car to your accommodation early.

Cancellation policy

There is a full refund for cancellation more than 7 days in advance of the trail date booked. Cancellation within 7 days of trail date will be refunded only if subsequently booked by another guest.

Medical insurance

New Zealand has comprehensive medical insurance in the event of an accident, known as ACC. This cover includes all tourists.

Weather guarantee

It’s no fun in bad weather on two wheels. We can’t guarantee the weather on your day but we do guarantee a full refund for high wind or rain.